FAQ

Who is MyPack?

MyPack was founded and created by Saya Ruiz. Saya is a Trans man of color who was born and raised in California. 

When was MyPack started?

MyPack initially launched a Kickstarter in July 2020, that finished in September 2020, having raised all the funds needed. Once production for the Kickstarter had finished, the MyPack website was launched officially in December 2020!

What is MyPack? 

MyPack is an undergarment, designed to help alleviate gender dysphoria for the trans, non-binary and gender non conforming community. 

Why was MyPack created? 

Saya has been packing since he was 17, but never found an option that truly helped to ease his gender dysphoria. Most of them didn't hold his packer in place securely, causing so much unnecessary worry. So he started making his own. For years, saya had been making his own packing straps, which was the start of MyPack. After years and years of working out what worked best for him, The MyPack Classic packing strap was born. The MyPack Classic Packing strap was designed to hold your packer securely, no more worrying about it falling down your leg or onto the bathroom floor. MyPack was also designed to give you the most realistic look and sensation when wearing. The pouch is designed to move like a cis phallus would, while also holding your packer safely, opening you up to a whole new world of activities without the worry. 

what happens after my order is placed?  

Once an order is received, we allow for a 24 hour cancellation period. Once the 24 hour window has passed, it can take 3-5 business days for orders to be shipped. . Every waistband and pouch is sewn together by Saya himself and fulfilled and packaged by Ally-rose. This 3-5 day window allows us a realistic work time to be able to assemble and ship you items.

How do I know what size to get? 

If your struggling to know what size to order, you can go to our sizing page, where we have a video explaining the best way to work out your waistband and packer size. We Offer a wide range of waistband and pouch sizes, so you'll be sure to find one that works for you.

what happens after my order is placed?

Yes, we are more then happy to offer custom waistband sizing. Just place your desired sizing into the shipping notes when checking out. 

I fall in-between sizes/My packer is heavy, what should I do?

If you find that your waistband size falls between two of our sizes or that your worried about your packer being too heavy, we always suggest sizing down. If you size up, the waistband would be too large. All our waistbands have a fair amount of stretch to them, So you'll be able to comfortably size down whether your unsure about size, or worried about how heavy your packer is. 

What activities can I do in MyPack?

MyPack allows you to do everything you love to do! Swim, Hike, Bike ride, you name it, MyPack allows you to do it freely without having to worry about your junk! MyPack is made from a water repellent material, this makes it perfect for water sports, as well as wicking sweat away from the body while working out, or just in your day to day activities.  

Is Your Packaging discreet?

We at MyPack know how important safety is for our community, thats why all our orders are shipped in plain grey poly mailers with no branding or logo. 

Do you offer free/discounted shipping?

As a small start up business, we cannot offer discounted or free shipping at this time.

Do you ship internationally?

Yes we do ship internationally!

How long does shipping take? 

For orders inside the U.S, it can take 5-7 days for your order to arrive. For international orders, please allow a minimum of 20-35 days for your order to arrive. However, due to the recent covid-19 pandemic, as well as USPS being understaffed, some delays may occur in your delivery time.

Whats your return policy?

MyPack doe not offer returns or refunds. All sales are finial. If you have happened to order the wrong size or your item arrives faulty, Please reach out to us, and we'll work to rectify this for you. You will be responsible for any shipping costs if the item needs to be sent back to us.

Whats your international returns policy? 

MyPack does not offer returns or refunds. All sales are final. If your item arrives faulty, please reach out to us to rectify this.